User experience

Bank Fraud: Uncovering the Victim Experience to Better Support and Protect Customers

Banks may be making transactions increasingly secure, but with fraudsters proving more skillful than ever, the suspicion and fear felt by customers is paradoxically on the rise. In 2022, 8.4% of French people said that they had been a victim of bank fraud, sometimes unwittingly being caught up in a scam.
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Une jeune femme pose une question au téléphone

Can Chatbots Really Influence Us?

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An analyst looks at data on a screen

Online sentiment analysis, a promising predictive tool

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Satellite Technology Opens the Door to New Frontiers for the Internet of Things

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A person handles a ten euro banknote

A sociological analysis of how teenagers spend their pocket money

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Une personne analysant des données en réalité augmentée sur sa tablette

Quality of Service on Mobile Networks: What Data and AI Promise

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Behavioural objects in the home: laying the foundations

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