User experience


Research  /  Blog

Behavioural objects in the home: laying the foundations

Home robots The most well-known animated objects are automata and their successors, robots. Over the last twenty years, robotics has begun to invade our daily lives through new “service robots”. Within the home, you find robots for remote working, domestic robots (vacuum cleaners and mowers) and security robots. While numerous claims about companion robots were […]


Research  /  Blog

Personality derived from data can revolutionise smart services

New generation services are currently being developed at Orange Labs. The ideas that have been generated deserve to be shared in order to provoke reflection about the future ahead. One such new concept is a self-personalised service — a service that is aware of the user’s personality. This idea can both revolutionise the thinking behind […]


Internet of things  /  Article

Towards a common “language” for smart homes

At the end of 2019, the Connected Home over IP (CHIP) working group was set up under the umbrella of the Zigbee Alliance, bringing together major players in services (GAFA), distribution (Amazon, IKEA and others) and manufacturers of connected devices (including Samsung, Legrand and Somfy). The project aims to develop a unified and open standard […]


Networks and IT  /  Article

Networks enable an up-close Vendée Globe experience

While the Vendée Globe is above all the most prestigious solo round-the-world sailing race and an exceptional adventure for the skippers taking part, it is also a tremendous occasion for innovation and an opportunity to reinvent the way large-scale outdoor sporting events are experienced by the general public. Planning under extraordinary circumstances Orange Events, the […]


Research  /  Blog

Virtual reality, the new tool for evaluating user experience

Evaluating User eXperience (UX): In the lab or in situ? UX refers to “perceptions and responses of a user resulting from the use and/or intended use of a system, product or service.“ (ISO, 2019). In this area, the following are considered and studied: emotions, beliefs, preferences, perceptions, physical and physiological responses, behaviours and actions that […]


Au-Sénégal,-un-agent-virtuel-allège-la-vérification-des-dossiers-clients_960x620 Artificial intelligence  /  Article

Customer files checked by virtual agents in Senegal

The work carried out by the Orange Nomad Back Office team in Senegal seems never-ending and futile. Day after day, the team’s 17 members manually process 15,000 subscription requests submitted by resellers on the ground via the Nomad platform. When AI helps humans Their work involves verifying the authenticity of identity cards sent in the […]


Internet of things  /  Article

OS ecosystems and operators: relationships that shape the customer experience

Orange collaborates with OS ecosystem players with a view to co-innovate and optimise user services, in order to enrich and control the customer experience.


Research  /  Article

An enriched experience with a system that answers general questions

Sales of domestic assistants are on the up, and many of us use them on a daily basis, mainly for three things: to find out the weather, to play a piece of music or to ask general knowledge questions. The team of researchers looked into the last usage type. Improving the uses of Artificial Intelligence […]


Artificial intelligence  /  Article

MWC 2019: the Djingo ecosystem is opened up to partners

Orange’s virtual assistant Djingo opens its ecosystem to flagship partnerships: Bot Party with OUI.sncf, Open APIs, Co-Design with specialist partners.


Internet of things  /  Article

Show Hello 2018: Djingo goes pro

After applications in customer services for Orange Bank and voice control of Orange TV, Orange’s virtual personal assistant, Djingo, is coming to the workplace, with the development of services and functionalities to streamline working methods and environments.


Internet of things  /  Article

New TV Key and Cabasse sound bar: the new TV experience by Orange

The new Orange TV Key and the “Cabasse for Orange” sound bar offer unprecedented experiences that aim to be as complete as possible.


Internet of things  /  Article

eSIM: Coming soon to mobile networks and services near you!

A critical transformation, the eSIM presents an opportunity for the world of connected objects. United under the GSMA, operators, including Orange, have seen it coming.