User experience

Omnimodal AI: a game-changer for customer relations

• Surpassing multimodal AI, omnimodal AI can coherently integrate diverse data types: a capacity that enables it to perform complex operations such as understanding and modifying photos in a single step.
• With the ability to understand customers’ gestures and body language as well as speech, omnimodal AI can reduce the workload on customer relations staff, giving them more time to focus on high added-value tasks.
• The developers of omnimodal AIs still face significant challenges, notably with regard to the integration of multiple modalities in a single model and the need to eradicate biases that can spread from one modality to another.
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“Everything happened so fast!”: Online fraud victims share their stories

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A young woman with a straight brown bob sits in an office chair, concentrating on a large desktop monitor. Natural light floods the workspace, and blurred office supplies in the foreground hint at a modern, collaborative office environment.

Young adults and online fraud: Caught between exposure and vulnerability

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A presenter is showing graphs on a screen while colleagues listen attentively.

Marketing: AI to supercharge micro-segmentation

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Orange - crayon optique / optical pencil

Livebox S: remote fibre installation and after-sales service thanks to embedded optical pencil technology

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Digital therapeutics (DTx)

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