User experience


Research blog

Virtual reality, the new tool for evaluating user experience

Evaluating User eXperience (UX): In the lab or in situ? UX refers to “perceptions and responses of a user resulting from the use and/or intended use of a system, product or service.“ (ISO, 2019). In this area, the following are considered and studied: emotions, beliefs, preferences, perceptions, physical and physiological responses, behaviours and actions that […]


Au-Sénégal,-un-agent-virtuel-allège-la-vérification-des-dossiers-clients_960x620 Augmented Planet / Artificial Intelligence

Customer files checked by virtual agents in Senegal

The work carried out by the Orange Nomad Back Office team in Senegal seems never-ending and futile. Day after day, the team’s 17 members manually process 15,000 subscription requests submitted by resellers on the ground via the Nomad platform. When AI helps humans Their work involves verifying the authenticity of identity cards sent in the […]


Augmented Planet / Innovation

OS ecosystems and operators: relationships that shape the customer experience

Orange collaborates with OS ecosystem players with a view to co-innovate and optimise user services, in order to enrich and control the customer experience.


Better me / Salon de la recherche

An enriched experience with a system that answers general questions

Sales of domestic assistants are on the up, and many of us use them on a daily basis, mainly for three things: to find out the weather, to play a piece of music or to ask general knowledge questions. The team of researchers looked into the last usage type. Improving the uses of Artificial Intelligence […]


Smarter society / Artificial Intelligence

MWC 2019: the Djingo ecosystem is opened up to partners

Orange’s virtual assistant Djingo opens its ecosystem to flagship partnerships: Bot Party with OUI.sncf, Open APIs, Co-Design with specialist partners.


Smarter society / Artificial Intelligence

Show Hello 2018: Djingo goes pro

After applications in customer services for Orange Bank and voice control of Orange TV, Orange’s virtual personal assistant, Djingo, is coming to the workplace, with the development of services and functionalities to streamline working methods and environments.


Better me / Innovation

New TV Key and Cabasse sound bar: the new TV experience by Orange

The new Orange TV Key and the “Cabasse for Orange” sound bar offer unprecedented experiences that aim to be as complete as possible.


Augmented Planet / Internet of things

eSIM: Coming soon to mobile networks and services near you!

A critical transformation, the eSIM presents an opportunity for the world of connected objects. United under the GSMA, operators, including Orange, have seen it coming.


Research blog

From servitude to gift: another kind of relationship between suppliers and consumers

What if as consummers we had the opportunity to tell whatever we think, whenever we want, the way we want? And what if suppliers would hand open mikes so that they could listen to the music of their customers’ voices? We are constantly being solicited to evaluate in almost real-time our interactions with services, products […]


Smarter society / Artificial Intelligence

Semantic similarity to help internet users

Thanks to semantic similarity, Orange expects to improve searches on technical assistance forums and to enable better information via radio programmes.


Augmented Planet / Networks

Smart antennas to facilitate and accelerate 5G deployment

In close collaboration with Nokia and Kathrein, Orange is working on a new smart hybrid antenna technology.


Smarter society / Internet of things

Optimising video call quality with I Can See You!

At Orange, Servane Crave, a research engineer, and Paul Tchoumi, a voice product engineer, are working on I Can See You!, a video call optimisation system for smartphones.