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With the aim of sharing the latest developments in Orange’s research, the Research Blog lets our researchers have their say. They tell us about their work as well as sharing their visions and convictions regarding the technological disruptions and changes in society that are unfolding. It’s a place to interact with people who are passionate about the future of our digital and human world.

Artificial intelligence | Go in-depth

Artificial intelligence in the demanding world of customer relations

By putting audio at the heart of customer interaction, artificial intelligence is driving major transformation in call centres. An innovative solution developed by Orange uses a neural network to analyse terminated conversations, improving both efficiency and customer experience. It enables fast and accurate call analysis, thereby reducing costs and optimising resources, all while adhering to privacy standards. This award-winning technology ensures optimal management of customer interactions.
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Artificial intelligence | Go in-depth

Controversies around AI: from ethical questions to legal regulation

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Networks and IT | Go in-depth

50G-PON: Orange paves the way for the fiber of the future

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Networks and IT | Go in-depth

New algorithmic challenges for network virtualisation

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Research | Go in-depth

Combining Clustering and AI for Congestion-Free Mobile Networks

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Research | Go in-depth

Low-noise innovations: How sounds are contributing to the future of telecoms

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Research | Go in-depth

NORIA: Network anomaly detection using knowledge graphs

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