Human sciences


Research  /  Blog

Home accounting: can self-tracking help improve financial management skills?

Of all the digital tools available today for tracking activities, banking apps for monitoring spending stand out for their success. In France, 55% of people have downloaded at least one such app, and 89% of them check it at least once a week [1]. Initially offered via personal spaces on banking websites, account tracking tools […]


Research  /  Video

Detecting and characterising cognitive and affective states

  As Laetitia Gros points out at a conference at Orange’s 2021 Research Exhibition, this is in line with a very obvious trend: an increasing number of tools for measuring emotions (EEG or electroencephalographic headsets and watches) are soon to be available on the market. A question mark remains over the relevance of these tools, […]


Research  /  Video

The green transition: consumer expectations and behaviour

  This means consumers are regularly being invited to change their daily habits. We are therefore seeing the emergence of an “ecological habitus” — proof of the changing attitudes within consumer behaviour, which varies between social groups. What has this habitus got to do with digital practices? There is an abundance of digital eco-gestures in […]


Research  /  Blog

Designing self-trackers: from measurement to behaviour changes

Self-tracking through technical artefacts (notebooks, scales etc.) is a very old practise that is experiencing unprecedented growth with the proliferation of digital devices – connected watches or bracelets, applications for measuring physical activity, sleep etc. This growth of the self-tracker market can be seen as a more overarching phenomenon in the “well-being” sector, in which […]


Research  /  Blog

When mental load reflects the effects of remote working during lockdown

An underdeveloped way of working Remote working first appeared in France in the 1970s. Studies conducted before the period of large-scale remote working during the first lockdown (March 17 to May 11, 2020) had already revealed both benefits and drawbacks. Remote working is “an activity in which employees make intensive use of information technology for […]


Research  /  Blog

The age to learn: conditions for digital learning in companies

In current discourse about digital divides, age emerges as one of the main explanatory factors. The idea that young people are very comfortable with digital technology, and that seniors are much less at ease with it, is deeply rooted, including in the world of work. Based on an analysis of experimental digital training techniques, we […]


Research  /  Blog

Remote working put to the test during lockdown: what lessons can we learn for remote working in the future?

Recent analyses from the French Statistical Office for Labour and Employment (DARES) [1] are a reminder of the low rate of remote working in France. In 2017, only 3% of employees worked remotely at least one day a week, where this is understood as a form of work organisation that: requires the use of digital […]


Research  /  Article

Progress in the semantic analysis of the voice of the customer

The automatic processing of natural language is an area of perennial research for Orange, which has been working on these topics for many years. Applying this work to Customer Relations has been gradually structured to bring industrialised solutions to fruition. These solutions chiefly enable us to leverage a rich and complex source of data: free-form […]


Digital culture  /  Article

Advertising, video, short formats: digital is changing literature

The spread of IT into our everyday lives as of the 1980s, followed by the advent of the web in the 1990s, have led to a “reconfiguration” of literary creation, according to Marcello Vitali-Rosati, a professor in the Department of French Literature at the University of Montréal and chairholder for the Canada Research Chair on […]


Artificial intelligence  /  Article

Reinforcement learning: a powerful AI in ever more areas

From the game of go to autonomous driving, through industry, the applications of reinforcement learning.


Artificial intelligence  /  Article

How to stay well-informed when algorithms are deciding for us?

“Over 58 million people voted for Trump. I don’t know one.” When recommendation algorithms enclose us in “filter bubbles”, how can we stay in touch with reality?


Internet of things  /  Podcast

What about free will in a world that is assisted by data and connected objects?

The point of view of Christine Balagué, full professor of the Good in Tech Chair, on the question of free will in a world of data and connected objects.