Human sciences


Research  /  Blog

When mental load reflects the effects of remote working during lockdown

An underdeveloped way of working Remote working first appeared in France in the 1970s. Studies conducted before the period of large-scale remote working during the first lockdown (March 17 to May 11, 2020) had already revealed both benefits and drawbacks. Remote working is “an activity in which employees make intensive use of information technology for […]


Research  /  Blog

The age to learn: conditions for digital learning in companies

In current discourse about digital divides, age emerges as one of the main explanatory factors. The idea that young people are very comfortable with digital technology, and that seniors are much less at ease with it, is deeply rooted, including in the world of work. Based on an analysis of experimental digital training techniques, we […]


Research  /  Blog

Remote working put to the test during lockdown: what lessons can we learn for remote working in the future?

Recent analyses from the French Statistical Office for Labour and Employment (DARES) [1] are a reminder of the low rate of remote working in France. In 2017, only 3% of employees worked remotely at least one day a week, where this is understood as a form of work organisation that: requires the use of digital […]


Research  /  Article

Progress in the semantic analysis of the voice of the customer

The automatic processing of natural language is an area of perennial research for Orange, which has been working on these topics for many years. Applying this work to Customer Relations has been gradually structured to bring industrialised solutions to fruition. These solutions chiefly enable us to leverage a rich and complex source of data: free-form […]


Digital culture  /  Article

Advertising, video, short formats: digital is changing literature

The spread of IT into our everyday lives as of the 1980s, followed by the advent of the web in the 1990s, have led to a “reconfiguration” of literary creation, according to Marcello Vitali-Rosati, a professor in the Department of French Literature at the University of Montréal and chairholder for the Canada Research Chair on […]


Artificial intelligence  /  Article

Reinforcement learning: a powerful AI in ever more areas

From the game of go to autonomous driving, through industry, the applications of reinforcement learning.


Artificial intelligence  /  Article

How to stay well-informed when algorithms are deciding for us?

“Over 58 million people voted for Trump. I don’t know one.” When recommendation algorithms enclose us in “filter bubbles”, how can we stay in touch with reality?


Internet of things  /  Podcast

What about free will in a world that is assisted by data and connected objects?

The point of view of Christine Balagué, full professor of the Good in Tech Chair, on the question of free will in a world of data and connected objects.


Artificial intelligence  /  Article

Proofs of identity: when AI confuses matters

In generating highly realistic human faces and voices, Generative Adversarial Networks are creating doubt about previously irrefutable proofs of identity such as photos, videos, and sound recordings.


Artificial intelligence  /  Article

Are the voice’s channels impenetrable?

A woman’s voice, a man’s voice, or a genderless voice: what is the best voice for a voice assistant? The answer from the social sciences.


Research  /  Blog

Our personality and our mood revealed by our digital footprints

Orange is developing and assessing the acceptability of solutions that will make it possible to determine the personality and mood of user from their digital footprint.


Digital culture  /  Article

Future 20XX, the future in play

Could a game help us to reflect on the world of tomorrow and conceive of a common future? This is the premise of Future 20XX, an applied game published by Orange under Creative Commons.