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Creating a voice bot in a sub-Saharan language


“Inclusive access to digital technology is a challenge in Africa, where illiteracy is widespread and where the official language, often French or English, is only spoken by a minority of the population.”


Wolof is a lingua franca used by 90% of the inhabitants of Senegal… and now also by a bot being exhibited at Orange’s 2021 Research Exhibition!

 

Inclusive access to digital technology is a challenge in Africa, where illiteracy is widespread and where the official language, often French or English, is only spoken by a minority of the population. Around 2000 different dialects are spoken in Africa. The “Voice Bot in Wolof” project aims to set out the specific technical characteristics involved in language recognition work on lingua francas for which there are few available resources (scarcity of language corpora, non-fixed spelling, few academic definitions of the language) and to prove how effective a voice bot can be in a local language.

The bot has already had its first conversations as part of the Orange Senegal customer loyalty programme, and could well be extended to other sub-Saharan languages.

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