User experience

Pushing boundaries of resilience : the greatest challenge of networks

• Telecoms resilience underpins reliable connectivity, economic stability and essential services.
• Resilient connectivity drives customer trust, operational continuity, and faster recovery from disruption.
• A collaborative ecosystem is crucial for preventing, mitigating, and recovering from disruptions.
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A typology of Artificial Intelligence models

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Customer engagement in the digital age: how to activate and anchor it

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Orange deploys secure, easy-to-use interoperable eSIMs

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Personalising digital interfaces over time with continuous learning of usage habits

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Omnimodal AI: a game-changer for customer relations

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“Everything happened so fast!”: Online fraud victims share their stories

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