User experience

Orange deploys secure, easy-to-use interoperable eSIMs

• With eSIMs, Orange is accelerating the digitalisation of customer journeys across a wide range of services including travel plans, everyday subscriptions and the management of IoT devices like smart meters in the field.
• Adoption of the new technology has required the development of standards for interoperability, upgrades to network infrastructure and new security measures.
• Standardisation, interoperability and data sovereignty: overcoming obstacles and grasping opportunities with the deployment of eSIMs.
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Personalising digital interfaces over time with continuous learning of usage habits

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Omnimodal AI: a game-changer for customer relations

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“Everything happened so fast!”: Online fraud victims share their stories

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A young woman with a straight brown bob sits in an office chair, concentrating on a large desktop monitor. Natural light floods the workspace, and blurred office supplies in the foreground hint at a modern, collaborative office environment.

Young adults and online fraud: Caught between exposure and vulnerability

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A presenter is showing graphs on a screen while colleagues listen attentively.

Marketing: AI to supercharge micro-segmentation

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