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AI is playing a key part in reshaping and developing businesses, and in improving people’s daily lives. Different concepts, tools and technologies that use algorithms—such as blockchain, machine and deep learning, natural language processing, generative AI, etc.—are beginning to show exciting possibilities that will support and optimise human intelligence. If guided by an ethical and responsible approach, this field can offer numerous rewards.

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Customer files checked by virtual agents in Senegal

How can artificial intelligence technologies help reduce workload by automating repetitive tasks? Orange Senegal has been investigating this on a specific case: checking the subscription files from mobile offers. In just a few months, the carrier has launched a tailored solution based on Robotic Process Automation (RPA) and Artificial Intelligence (AI) from open-source ecosystems.
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Improving business operations through AI

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Reinforcement learning: a powerful AI in ever more areas

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X-AI: understanding how algorithms reason

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Big Data, algorithms and AI, the tools of tomorrow’s insurance?

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How to stay well-informed when algorithms are deciding for us?

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Drones and artificial intelligence at the service of environmental battles

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