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AI is playing a key part in reshaping and developing businesses, and in improving people’s daily lives. Different concepts, tools and technologies that use algorithms—such as blockchain, machine and deep learning, natural language processing, generative AI, etc.—are beginning to show exciting possibilities that will support and optimise human intelligence. If guided by an ethical and responsible approach, this field can offer numerous rewards.

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Artificial intelligence in the demanding world of customer relations

By putting audio at the heart of customer interaction, artificial intelligence is driving major transformation in call centres. An innovative solution developed by Orange uses a neural network to analyse terminated conversations, improving both efficiency and customer experience. It enables fast and accurate call analysis, thereby reducing costs and optimising resources, all while adhering to privacy standards. This award-winning technology ensures optimal management of customer interactions.
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AI succeeds in generating animated 3D objects from ordinary photos

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Controversies around AI: from ethical questions to legal regulation

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Cybersecurity: AI attacks and hijacking

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Ethical AI and children: the benefits of a multi-disciplinary approach

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Neurotechnology: auditory neural networks mimic the human brain

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IoT: new energy-efficient chips could expand the scope of artificial intelligence in edge computing

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