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In a constantly changing world, it is essential for researchers to anticipate the technological developments taking shape and to reflect on the fundamental changes in terms of uses and economic models, and more broadly on changes in society. Research lights our way forward, helping to shape a completely digital but nonetheless entirely human future.

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Artificial intelligence in the demanding world of customer relations

By putting audio at the heart of customer interaction, artificial intelligence is driving major transformation in call centres. An innovative solution developed by Orange uses a neural network to analyse terminated conversations, improving both efficiency and customer experience. It enables fast and accurate call analysis, thereby reducing costs and optimising resources, all while adhering to privacy standards. This award-winning technology ensures optimal management of customer interactions.
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Combining Clustering and AI for Congestion-Free Mobile Networks

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Low-noise innovations: How sounds are contributing to the future of telecoms

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Smart vehicles: new technology beams 3D images of obstacles into drivers’ eyes

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NORIA: Network anomaly detection using knowledge graphs

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“Augmented” Virtual Reality for User Tests

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GettyImages - réseaux neutres - neutral networks
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Network Sharing and Neutral Networks: How Far to Go and for What Benefits?

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