Article

• A study conducted by Natalia Vuori (Aalto University, Finland) has identified four trust configurations (full trust, full distrust, uncomfortable trust, and blind trust) that determine how employees interact with AI.
• Some employees deliberately manipulate AI tools, compromising the accuracy of their results. Deterioration in the reliability of these tools may then create a ‘vicious cycle’ within companies.
• Managers are well-advised to adopt approaches to AI that reflect levels of trust among employees while reassuring them about the use of data and emphasising concrete benefits.