GenAI for support functions: Orange deploys collaborative development
• Close collaboration between technical experts and business stakeholders is driving the development and integration of genAI at Orange.
• Some 70% of staff have already used in-house AI assistants, notably popular solutions that expedite daily tasks such as email management, the creation of PowerPoint presentations and text optimisation.
• To ensure that they meet operational needs, development of the assistants begins with meticulous analyses of existing processes and also features elaborate multi-stage prompt engineering.
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