Benefits and challenges of a machine learning system in managing email overload at work
The development of systems to help managing the profusion of electronic messages (e-mails) received has long been a very active research topic. The progress made in AI (particularly in machine learning) opens up new prospects for developing this type of system. A study of the use in a banking establishment of a research prototype developed by Orange shows the potential and limits of a learning AI in the processing of electronic messages.
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