A user-centred approach for field engineers
Orange has launched a research programme to address the present and future problems of network field engineers. The aim is to provide new technological solutions to support their activities, from deployment to maintenance to decommissioning. To do this, researchers started by looking at uses to define the technological building blocks, rather than starting with the technological building blocks and working backwards to the uses. This “user-centred” approach guarantees innovative tools that are tailored to the real needs of engineers in order to optimise their work.
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