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The growth of economic and logistic activity impacts the environment through greenhouse gas emissions and noise pollution. This is particularly the case in urban areas where the last mile problem poses many environmental issues, coupled with problematic downtown remodeling (pedestrian zones, low-emission zones, delivery times, etc.). This situation weighs heavily on the working conditions of delivery drivers (stress searching for delivery sites, traffic, time constraints, etc.). The digitalization of logistics offers innovative solutions to these challenges, most notably through the use of digital twins.