Smarter society / Research
Progress in the semantic analysis of the voice of the customer
The automatic processing of natural language is an area of perennial research for Orange, which has been working on these topics for many years. Applying this work to Customer Relations has been gradually structured to bring industrialised solutions to fruition. These solutions chiefly enable us to leverage a rich and complex source of data: free-form […]
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Smarter society / Artificial Intelligence
Algorithms in the shop window
Retailers have access to more and more data. In addition to traditional socio-demographic and transactional data, there is now also data from search engines, social networks, forums, and mobile apps collected with user consent. In keeping with the GDPR, artificial intelligence makes it possible to exploit, analyse, and combine these very large volumes of heterogeneous […]
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Smarter society / Artificial Intelligence
Algorithm predicts congestion in mobile radio networks
Network supervision is advancing thanks to artificial intelligence. One Orange laboratory in Belfort has offered further proof of this by developing a predictive analysis solution that can prevent mobile network traffic overload. An algorithm can now detect imminent congestion 30 minutes before it occurs, with a success rate of over 80%. This predictive maintenance solution […]
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