AI

Artificial intelligence in the demanding world of customer relations

By putting audio at the heart of customer interaction, artificial intelligence is driving major transformation in call centres. An innovative solution developed by Orange uses a neural network to analyse terminated conversations, improving both efficiency and customer experience. It enables fast and accurate call analysis, thereby reducing costs and optimising resources, all while adhering to privacy standards. This award-winning technology ensures optimal management of customer interactions.
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Controversies around AI: from ethical questions to legal regulation

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Orange’s radio propagation model: An essential element in mobile network development

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Udio, Suno: AI-generated music is already competing for low added value orders

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Combining Clustering and AI for Congestion-Free Mobile Networks

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Search and rescue: drones that detect human voices under collapsed buildings

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Vie privée, ondes cérébrales : encadrer les neurotechnologies

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