Summary of the Interview with Jean Bolot, Director of Research at Orange, during Orange OpenTech

Jean Bolot emphasizes that research at Orange is characterized by its openness and collaboration with various partners, both industrial and academic. These collaborations enrich Orange’s capabilities and address current technological challenges, particularly in the field of artificial intelligence (AI).

Bolot discusses the growing importance of AI in research, noting its integration across multiple domains, including cybersecurity. He mentions that AI is transforming threat detection and attack approaches in this area. A recent partnership between Orange and OpenAI is also highlighted, aimed at developing AI-based solutions for personalized chatbots, especially for underrepresented languages.

He stresses the necessity of creating a link between research and business by aligning research activities with the strategic challenges of the group to generate value for customers.

Topics Covered:

• Characteristics of Research at Orange: Openness and collaboration with academic and industrial partners.
• Integration of Artificial Intelligence: Impact of AI on various fields, notably cybersecurity.
• Partnership with OpenAI: Development of AI solutions for personalized chatbots.
• Link Between Research and Business: Importance of aligning research activities with Orange’s strategic objectives.

Key Quotes:

“Research at Orange is very open and collaborative.”

“AI has a much broader impact, for example, in the field of cybersecurity.”

“The challenge and goal of research is how to prioritize our activities to align with the strategic challenges of the group.”

This summary highlights the key points discussed in the interview, showcasing the innovative research initiatives at Orange and their alignment with business objectives.

EN : Summary of the video – initial version generated by an AI on the basis of an automatic transcription and analysis of the content (Orange internal solution)

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Speakers:

• Jérôme Colombain: Interviewer
• Bruno Zerbib: CTIO (Chief Technology and Innovation Officer) of Orange Innovation

Summary of the Interview: The interview focuses on the “Orange OpenTech 2024” event, where Bruno Zerbib discusses the goals and innovations showcased this year. He emphasizes the importance of honoring the legacy of the previous event, the “Seinalon de la recherche innovation,” while expanding the scope to include not only Orange’s innovations but also those from external partners, ranging from major tech companies like Google to startups like OpenAI.

Bruno Zerbib mentions a partnership with Meta and OpenAI aimed at making artificial intelligence (AI) more inclusive, particularly by supporting regional African languages. He highlights specific innovations, such as “Live Intelligence,” which allows users to access AI tools while considering the energy cost of queries and data protection. He also shares his vision of AI, centered around three convictions: responsibility, environmental optimization, and inclusivity. He stresses that AI should serve employees and customers without contributing to social inequalities.

Topics Covered:

• Orange OpenTech 2024: An event showcasing innovation within the Orange group and its partners.
• Strategic Partnerships: Collaboration with Meta and OpenAI for inclusive AI.
• Innovations Presented: Launch of “Live Intelligence” and its impact on AI accessibility.
• Vision of AI: Responsibility, environmental optimization, and inclusivity.

Key Quotes from Bruno Zerbib:

“We really wanted this to be an event that not only showcases Orange’s innovations but includes all innovation coming from anywhere in the group.”

“Making artificial intelligence available in countries where not only English or French is spoken is quite incredible.” “We have three strong convictions: AI must be responsible, frugal, and extraordinarily inclusive.”

“We want it to serve our employees and enhance our customers’ lives.”

This interview highlights Orange’s ambitions in technological innovation and social commitment, while underscoring the importance of a responsible and inclusive approach to artificial intelligence.

EN : Summary of the video – initial version generated by an AI on the basis of an automatic transcription and analysis of the content (Orange internal solution)

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Speakers:

• Jérôme Colombain: Interviewer
• Jean-François Fallacher: CEO of Orange France

Summary:

In this interview, Jean-François Fallacher addresses the impact and integration of artificial intelligence (AI) within Orange, focusing on generative AI. He emphasizes that AI is not new to the company, which has already used it to optimize customer databases and other applications. However, with the emergence of generative AI, the possibilities for application have significantly expanded.

Fallacher mentions specific initiatives, such as the “ticket génial” project, which allows employees to experiment with different generative AI engines. He highlights the importance of this technology for improving internal efficiency and developing new services for customers. A concrete example is the ongoing experimentation within customer service, called “agent augmenté,” which uses generative AI to help agents respond more quickly and effectively to customer inquiries.

Topics Covered:

• AI at Orange: Overview of current AI usage and its evolution with generative AI.
• Internal Initiatives: Projects like “ticket génial” and “agent augmenté” that illustrate the application of AI to enhance services.
• Impact on Customer Service: How generative AI assists agents in better serving customers.

Key Quotes:

“Generative AI is a reality, and at Orange, it is already a reality.”

“We will continue to develop this to be more efficient and offer new services to our customers.”

“Generative AI helps us be more relevant and quicker in meeting our customers’ expectations.”

This interview highlights Orange’s commitment to technological innovation and its ambition to enhance customer experience through artificial intelligence.

EN : Summary of the video – initial version generated by an AI on the basis of an automatic transcription and analysis of the content (Orange internal solution)

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Speaker: Jérôme Colombain, technology journalist

Summary of the Conference: The first day of the Orange OpenTech 2024 event is dedicated to innovation and research within Orange. Jérôme Colombain immerses us in the company’s research laboratories, where leading researchers unveil technological innovations, with a particular focus on artificial intelligence (AI).

Colombain emphasizes that AI plays a central role in transforming telecommunications network operations. Among the innovations presented, generative AI allows operators to interact with the network intuitively, like conversing with a virtual assistant. This simplifies network configuration and makes these tools accessible to a broader range of users, even without specific technical skills.

He also discusses the use of AI for network fault detection, explaining how AI can synthesize alerts generated by the network, making it easier for technicians to understand issues. In the event of a failure, AI helps quickly locate faults, which is crucial for a telecom operator. Additionally, the concept of a “digital twin” is introduced, allowing for the visualization of alarms, and creating a graph that aids in more effectively identifying problems.

The event is presented as a showcase of technological innovations, and participants are encouraged to follow developments on Orange’s website and social media.

Key Quotes from Jérôme Colombain:

“AI is capable of synthesizing and clearly explaining where the problem lies.”

“Failures and faults are, of course, the bane of a telecom operator.” “Here are innovations as if it were raining.”

This summary highlights the key points discussed on the first day of the event, showcasing the growing importance of artificial intelligence in the telecommunications sector.

EN : Summary of the video – initial version generated by an AI on the basis of an automatic transcription and analysis of the content (Orange internal solution)

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