OpenTech

Remy Oudghiri, sociologist and CEO of Sociovision, notes the massive and unprecedented adoption of AI (for personal and professional use), including as a “waiting room” in the face of a shortage of healthcare provision.

Marc-Eric Bobillier Chaumon, director of the Chair of Work Psychology at the CNAM, makes several observations:
– “paradox of imaginary efficiency”: “by eliminating low-level tasks, I am left with only high-level tasks, requiring much greater commitment”
– “prescription of subjectivity” with new expectations and demands
– “Isolation at work with AI”: “Instead of turning to colleagues to avoid expressing fragility or weakness, individuals seeking solutions will turn to AI to find a solution, thereby cutting themselves off from others.”
The solution: “AI that supports them in their work, where they always feel they have authority in their work.”

Vincent Lecerf, Executive Director of Human Resources at Orange Group, explains the company’s investment in training staff to use these tools: “We have trained 70,000 people in generative AI.” One successful use case involves assisting customer service representatives, enabling them to provide faster service while retaining control.

Ilhem Alleaume, scientific advisor to the High Commissioner for Strategy and Planning, notes:
“The dynamics of acculturation and training will allow us to see the true added value in various sectors.”
“In France, 25% of users are using AI,” according to a new study by the European Union.

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