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• AI agents can be defined as programmes with the capacity to identify and respond to needs outside of a specific framework.
• Hot on the heels of a surge in the use of LLMs that began in late 2022, the artificial intelligence market is being buoyed by a second wave of enthusiasm for these new tools. Tech players believe they have the potential to optimise or even automate entire business functions, such as customer services, IT support and human resources.
• However, their integration faces a number of challenges notably with regard to ethics, security and compliance.