Eye Health at Work Supported by a Chatbot

A woman, in front of her large computer screen, massages her temples

“The chatbot gives employees advice on how to protect their eyes, focusing on three topics: ergonomics, good visual habits and eye exercises”

The start-ups YesWeShare and Coach For Eyes have recently joined forces to create a chatbot specialized in eye health at work. They are among the winners selected by Orange as part of the third edition of its Women Start program.

“Companies provide employees with computers but give them no guidance on best practices for avoiding eye damage,” says Nathalie Willart, orthoptist and Founder of Coach For Eyes. “In companies today, more than 70% of employees complain of eyestrain,” she adds.

This issue is exacerbated by employees’ overexposure to digital technology. To mitigate the risks inherent in these ways of working, Nathalie Willart teamed up with YesWeShare, a start-up founded and run by Gaëlle Bassuel, which specializes in chatbot design. Together, they have developed “Vizibot,” a solution dedicated to helping companies protect their employees’ eyes
These two start-ups pooled their respective expertise, combining Coach For Eyes’ know-how in eye-health content with YesWeShare’s wealth of experience in chatbots enhanced by AI and microlearning.

First Eye Health Pilot Test at Orange

The chatbot was pilot-tested at Orange and implemented on tools that employees were very familiar with, such as Teams and Webex.
Twice a week, employees receive advice through these messaging platforms on how to protect their eyes, focusing on three topics. The first is ergonomics — users must ensure that they have an optimal setup. In particular, they should have an appropriate screen height and brightness. The second relates to good visual habits, including blinking and regularly giving your eyes a break from the screen. The third suggests a series of eye exercises to help strengthen or relax your eye muscles. “We currently have an engagement rate of more than 70%, even as high as 95% in some departments,” says Nathalie Willart.
Users really enjoy the microlearning approach, because it allows for quick conversations (from 30 seconds to 2 minutes) that are interactive and tailored to the issues they may have encountered. “The technology used by this chatbot allows for up-and-down communication,” says Gaëlle Bassuel. “With due respect for confidentiality, the statistical data collected helps to guide the action plans of occupational health and safety,” she explains. “Without ever blaming or stigmatizing our participants,” adds Nathalie Willart.

Chatbots Are Not Doctors

In accordance with the law, the chatbot never provides medical advice; it simply offers information, empowering users to change their habits and, if necessary, it refers them to specialists when issues stray outside the bounds of the chatbot’s knowledge.
To develop this chatbot, the two CEOs developed a technical specification mainly revolving around security, so that it can be installed in companies’ information systems.

In the long run, this tool will help prevent disorders caused by excessive screen time. This chatbot has already attracted a lot of customers, from occupational health and safety teams in large companies such as Orange, to stock and mutual insurance companies, given the importance of eye health beyond the world of work.

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