Virtual assistant

A person on her couch looks at the conversation with a chatbot on her phone. Artificial intelligence  /  Article

Chatbots are redefining interactions between customers and advisors

Who hasn’t come across a “chatbot” when making with a complaint or help request? They have become an effective first port of call before an advisor intervenes. And companies have capitalized on this value. They are willing to invest generously in this conversational artificial intelligence (AI) to improve its performance. In doing so, customers get […]

Research  /  Video

Simulated data on household activity: we evaluate how realistic it really is!

  To ensure that these ambient intelligence approaches perform well, data collection must take place over several weeks and is very often laborious due to the range of different environments and living situations. Home Activity Simulator therefore seeks to build these datasets not by using sensors in real houses, but by recreating these houses in […]

Research  /  Video

Creating a voice bot in a sub-Saharan language

  Inclusive access to digital technology is a challenge in Africa, where illiteracy is widespread and where the official language, often French or English, is only spoken by a minority of the population. Around 2000 different dialects are spoken in Africa. The “Voice Bot in Wolof” project aims to set out the specific technical characteristics […]

Research  /  Blog

Behind the scenes of chatbot production

But behind these systems, sometimes referred to as examples of “artificial intelligence”, is a hybrid method of production combining automation and human control. Indeed, chatbots are devices that require a phase of knowledge expansion and then continuous supervision of the system. With this in mind, we examine how this human work is organised around algorithmic […]

Research  /  Blog

How do you write to a chatbot?

Djingo Pro, the support bot for pros Facebook opened Messenger to bots in 2016 and in doing so marked the rise of the chatbot. Specialist marketing and customer relations publications are interested in this new means of interaction that seems to combine the advantages of automation with the warm and open nature of conversation (see […]

Internet of things  /  Article

With voice and eye: is sound the future of digital?

With the proliferation of smart objects and the development of digital personal assistants, sound and voice will be at the centre of man-machine interfaces.

Research  /  Article

An enriched experience with a system that answers general questions

Sales of domestic assistants are on the up, and many of us use them on a daily basis, mainly for three things: to find out the weather, to play a piece of music or to ask general knowledge questions. The team of researchers looked into the last usage type. Improving the uses of Artificial Intelligence […]

Research  /  Article

Home in the Future: the home of tomorrow will be sensitive

The Home in the future platform paves the way for a sensitive home that understands the feelings of its occupants and changes the way they go about their daily lives.

Artificial intelligence  /  Word of innovation


NLP aims to develop software and computer programs that are capable of understanding and making statements in natural language.

Research  /  Blog

The meaning beyond words: searching for similar questions in forums

How to improve the pertinence of search engine results? The answer from Orange’s researchers, winners of an international challenge on semantic analysis.

Research  /  Blog

Usage challenges of Voice-activated “intelligent” home assistants

Recent advances in automatic speech processing – notably through the improvement of some deep automatic learning techniques [1], made possible by the availability of increasing volumes of “training” data and larger computing resources – have led to the development of a new generation of “intelligent” voice assistants (IVA). Promotional discourse on IVA (personal as Siri […]

Research  /  Podcast

Interfaces that are more and more intuitive: joint interview with James Auger and Albert Moukheiber

James Auger, a designer, and Albert Moukheiber, a neuroscience researcher, discuss the integration of cognitive biases into the development of technological interfaces (devices, voice assistants, connected objects...) and advocate for digital education.