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customer experience


Better me / Innovation

New TV Key and Cabasse sound bar: the new TV experience by Orange

The new Orange TV Key and the “Cabasse for Orange” sound bar offer unprecedented experiences that aim to be as complete as possible.


Augmented Planet / Internet of things

eSIM: Coming soon to mobile networks and services near you!

A critical transformation, the eSIM presents an opportunity for the world of connected objects. United under the GSMA, operators, including Orange, have seen it coming.


Smarter society / Artificial Intellingence

Semantic similarity to help internet users

Thanks to semantic similarity, Orange expects to improve searches on technical assistance forums and to enable better information via radio programmes.


Smarter society / Internet of things

Optimising video call quality with I Can See You!

At Orange, Servane Crave, a research engineer, and Paul Tchoumi, a voice product engineer, are working on I Can See You!, a video call optimisation system for smartphones.


Smarter society / Networks

Optimising video call quality with I Can See You!

At Orange, Servane Crave, a research engineer, and Paul Tchoumi, a voice product engineer, are working on I Can See You!, a video call optimisation system for smartphones.


Smarter society / Research

Podcast: automatic language processing for a better customer experience

Émilie De Neef is an expert in automatic language processing. She is developing a multi-language solution for Orange employees, enabling the analysis of the thousands of words contained in surveys and social networks.

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